Refund Policy

At SPDealz; we understand that accidents happen. That’s why we’re here to make your lifestyle process as smooth as possible for you.

Eligibility for Refunds or Returns

Refunds or returns are only accepted if the product is damaged or not as described. It is important that the product is inspected at the time of delivery. If there are any issues, you must return the product on the same day of delivery.

Important Guidelines

  • Check at Delivery: Please inspect your item upon delivery to ensure it is in good condition and matches your order. Any discrepancies must be reported immediately to the delivery person and returned on the same day.
  • Video Proof: In case of a damaged item, it is mandatory to record a video while unboxing the product. This video will serve as evidence for your refund or return request. Without video proof, we cannot process a refund or return.

How to Request a Refund/Return

If you meet the criteria mentioned above, please contact our customer support team at support@spdealz.com or PHONE NO with your order number and a brief explanation of the issue.

 

Shipping Policy

At SPDealz; we understand that accidents happen. That’s why we’re here to make your lifestyle process as smooth as possible for you.

 Open Parcel Box Policy

At SPDealz, your satisfaction is our priority. That’s why we offer the Open Parcel Box Feature with our shipping policy. When your order arrives, you can open the parcel box to verify that you’ve received the correct product.

How It Works:

  1. When your order arrives, carefully open the parcel box.
  2. Check if the product inside matches what you ordered.
  3. If everything is as expected, you’re all set!
  4. If there are any issues, please contact our customer service team immediately for assistance

Why We Offer This:

  • We understand that errors can sometimes occur.
  • The Open Parcel Box Feature allows you to confirm your order right away.
  • It gives you peace of mind, knowing you’ve received the correct product.

Important Notes:

  • Please open the parcel box gently to avoid damaging the product inside.
  • If you need to return or exchange your order, please refer to our return policy for instructions.
  • This feature is available only for deliveries in Karachi and Lahore.

Delivery Time:

Our standard delivery takes 2-3 working days in major cities and 3-5 working days in other cities. Please note that delivery may be delayed during sales, holiday periods, or due to unforeseen circumstances. Orders are processed from Monday to Saturday, with Sunday orders processed the following Monday.

Delivery Charges:

We offer free delivery across Pakistan for orders above Rs. 1,500/- with no hidden fees. Please do not pay any extra amount to the delivery rider other than the listed item price.

Delivery Issues:

In case of any delays, feel free to contact us at [MOBILE NUMBER]. Our team will investigate the issue and get back to you as soon as possible.

Thank you for choosing SPDealz. We’re committed to making your shopping experience smooth and enjoyable!

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