Return & Exchange Policy

At SPDealz; we understand that accidents happen. That’s why we’re here to make your lifestyle process as smooth as possible for you.

We Want You to Love Your SPDealz Purchase!
Here’s how we handle returns in different situations:

Wrong Product Received
If you receive the wrong product, don’t worry! We’ll arrange a free pickup (where available) of the incorrect item, or you can courier it to our office.

• The product must be unused, with undamaged packaging, sealed in its original condition, and include all supporting documentation and accessories.
• Once we receive the returned product, we will verify it and dispatch the correct item within 24-48 hours.

Damaged Goods Received
If your SPDealz product arrives damaged, you can claim a replacement. However, it is essential to provide video proof of the damage.

• Please record a video while unwrapping and unboxing your product. This video will serve as proof that you received a damaged item.
• Important: Failure to provide video proof or submit it after unboxing the product will invalidate your claim.

How to Request a Return
To request a return or replacement, contact our friendly customer service team at support@spdealz.com or call/WhatsApp us at +923xxxxx with your order number and details of your claim.

• Once we receive your return, we will process your exchange within 24-48 hours.

Contact Us
If you have any questions or need help, don’t hesitate to reach out. We’re always here to assist you!